Refund and Returns Policy

Effective Date: [10 JUNE 2021]

Thank you for choosing our holiday home website. We strive to provide excellent service and ensure your satisfaction with your booking. This Refund Policy outlines our guidelines for refund requests and the circumstances under which refunds may be issued. By making a booking through our website, you agree to comply with this policy. Please read it carefully.

Booking Cancellation and Refunds:

1.1 Cancellation by the Guest: If you wish to cancel your booking, please notify us as soon as possible. The refund amount will depend on the timing of the cancellation and the specific cancellation policy of the property you booked. The cancellation policy for each property is clearly stated during the booking process and in the confirmation email.

1.2 Cancellation Policy Options: We offer different cancellation policies for our properties, which may include the following:

a) Non-Refundable: Bookings under this policy are non-refundable. No refunds will be provided for cancellations or no-shows.

b) Flexible: Bookings under this policy can be canceled free of charge up to a certain number of days before the check-in date. If canceled within the specified timeframe, a refund may be provided.

c) Moderate: Bookings under this policy can be canceled free of charge up to a certain number of days before the check-in date. If canceled within the specified timeframe, a partial refund may be provided.

d) Strict: Bookings under this policy have a limited cancellation window, and refunds are not provided for cancellations made within this timeframe.

1.3 Refund Processing: Refunds, if applicable, will be processed within a reasonable timeframe and using the same payment method used for the original booking. Please note that refund processing times may vary depending on the payment provider and banking institutions involved.

Property Unavailability or Issues:

2.1 Unforeseen Circumstances: In the unlikely event that the property becomes unavailable due to unforeseen circumstances beyond our control, such as natural disasters or property damage, we will make reasonable efforts to offer you an alternative property of similar or higher quality. If an alternative is not available or acceptable to you, a full refund will be issued.

2.2 Property Issues: If you encounter significant issues with the property that substantially impact your stay, such as cleanliness, safety, or functionality concerns, please notify us immediately. We will investigate the matter and, if deemed valid, may offer compensation or a refund, depending on the severity of the issue.

Change of Travel Plans:

3.1 Travel Modifications: If you need to modify your travel plans, such as changing the dates or duration of your stay, please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and the property’s cancellation policy.

Contact Us:

If you have any questions, comments, or concerns about our Refund Policy or a specific refund request, please contact us at:

• Company Name : Eco Holiday Homes Rental LLC
• Address : Office M05-116, City Gate Building, Port Saeed, Dubai
• Email Address : [email protected]

Please note that this Refund Policy applies only to bookings made through our website. If you booked through a third-party platform or travel agency, their refund policies may apply instead.

By making a booking through our website, you acknowledge and accept the terms of this Refund Policy.